Introduction

This Shipping and Delivery Policy describes how orders placed with Humex Apparel are prepared, manufactured, dispatched, and delivered. It is intended for international B2B customers, including clothing brands, sports teams, retailers, wholesalers, distributors, and businesses ordering custom-made apparel from Pakistan.

The total order timeline may include the following stages: order confirmation, sample approval where applicable, production, quality inspection, packing, dispatch, and carrier transit. Each stage has its own timing, and the total time from order placement to final delivery depends on several factors explained in the sections below.

This policy should be read together with our Terms and Conditions, Privacy Policy, and Cancellation, Return and Refund Policy where those pages are available.

Countries and International Shipping

Humex Apparel is based in Sialkot, Pakistan, and handles international order enquiries for custom apparel manufacturing. Shipping availability depends on the destination country, shipment size, product type, carrier service, and applicable import or export requirements.

We do not claim to serve every country in every case. Customers should confirm destination availability, shipping method, and estimated cost with our team before finalizing an order.

Delivery to remote areas, restricted destinations, or locations with special customs requirements may need additional arrangements, which our team will discuss with the customer.

Order Processing and Confirmation

Orders typically follow a general workflow. This helps ensure that product specifications, timelines, and delivery details are confirmed before production begins.

1. Customer submits an enquiry or order request.
2. Humex Apparel confirms product specifications, sizes, quantities, artwork, branding, and other requirements.
3. Pricing, payment terms, estimated production time, shipping method, and destination details are confirmed.
4. Production begins after the required approvals and agreed payment conditions are fulfilled.
5. Finished goods undergo the applicable quality checks before packing and dispatch.

An enquiry or quotation alone does not necessarily mean that an order has been accepted. A binding order is established according to the order documentation and applicable law, as described in our Terms and Conditions.

Production and Dispatch Timelines

It is important to distinguish between manufacturing time and shipping transit time. Manufacturing time is the period required to produce the order, while transit time is the period the carrier takes to deliver the shipment after dispatch.

Production timing may depend on:

• Order quantity and product complexity
• Fabric, trims, accessories, and material availability
• Custom printing, embroidery, labeling, or other branding
• Sample development and approval
• Artwork or specification changes
• Production capacity and quality-control requirements
• Public holidays and unforeseen operational disruptions

The estimated production schedule should be confirmed in writing for each order. Production estimates are not guaranteed delivery dates. Dispatch occurs after the relevant manufacturing, inspection, packing, documentation, and agreed payment requirements are completed.

Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery windows are confirmed for each order. The shipping option may depend on destination, package weight and dimensions, shipment volume, budget, and urgency.

Transit time normally begins after dispatch, not when the order is first placed. Carrier estimates can change due to customs processing, weather, operational issues, or other circumstances outside Humex Apparel's control.

Shipping Charges and Payment

Shipping charges may depend on:

• Delivery destination
• Shipment weight and dimensions
• Shipping method and service level
• Packaging requirements
• Insurance or other optional services, where available
• Duties, taxes, and destination-country charges

The applicable shipping charges and payment arrangements are communicated and agreed before the order is finalized. The agreed quotation will clarify whether shipping is included or listed separately.

We do not publish universal flat shipping rates, free-shipping thresholds, or shipping-inclusive pricing unless these have been confirmed for a specific order.

Customs Duties, Import Taxes, and Documentation

International shipments may be subject to customs inspection, import duties, taxes, clearance fees, and other charges imposed by the destination country.

Responsibility for these costs is determined by the written quotation, shipping arrangement, and agreed Incoterm, if applicable. We do not state automatically that either the customer or Humex Apparel pays every customs charge — the responsibility reflects the actual agreement for each order.

Customers should check their local import regulations before placing an order and provide accurate consignee details and any documentation reasonably required from them. Customs authorities may inspect or hold shipments, and clearance time is outside the normal carrier transit estimate.

We do not promise that a shipment will avoid customs inspection or import charges.

Shipping Address and Recipient Details

Customers should provide accurate information, including:

• Recipient or company name
• Full delivery address
• Country and postal code
• Valid contact telephone number
• Email address where required
• Any relevant delivery instructions

Incorrect or incomplete details may cause delivery problems, extra charges, or returns. Customers should notify Humex Apparel promptly if a confirmed shipping address needs to change. Changes after dispatch may not be possible or may involve additional charges.

Shipment Tracking

Tracking details will be shared when available from the selected carrier or shipping provider. Customers should use the carrier's official tracking system and allow reasonable time for the first tracking scan to appear.

Tracking updates may be delayed or incomplete at certain stages, including customs clearance and international transfers. We do not promise real-time tracking unless the selected service supports it.

Delivery Attempts, Delays, and Failed Delivery

Delivery timing can be affected by:

• Customs inspections or clearance delays
• Incorrect recipient details
• Recipient unavailability
• Weather conditions or natural events
• Carrier backlogs or operational disruptions
• Public holidays
• Transport restrictions or regulatory requirements
• Events outside the reasonable control of Humex Apparel

Humex Apparel will communicate material shipment updates when reliable information becomes available. If delivery fails because of incorrect information, non-collection, or recipient unavailability, reshipping, storage, or return charges may apply according to the carrier's rules and the order agreement.

Damaged, Missing, or Incorrect Shipments

Customers should inspect delivered packages as soon as reasonably possible. For visibly damaged packaging, please, where practical:

• Photograph the outer packaging before opening it.
• Photograph shipping labels and any visible damage.
• Document damaged products and quantities.
• Keep the packaging and shipping materials.
• Notify Humex Apparel promptly using the official contact details below.
• Provide the order reference, delivery date, tracking number, photographs, and a description of the issue.

For missing items, incorrect products, or suspected transit loss, please contact Humex Apparel promptly with the relevant evidence. Our team will review the report, order specifications, dispatch records, available photographs, and carrier information before determining an appropriate resolution under the agreed order terms and applicable law.

Possible resolutions may include replacement, repair where practical, a credit, a refund, or a carrier claim, depending on the circumstances and contractual responsibilities. We do not guarantee a specific remedy before the claim has been reviewed.

Delayed, Lost, or Returned Shipments

If a shipment appears delayed, lost, or returned to sender, customers should first check the tracking details and then contact Humex Apparel if the shipment remains unresolved.

Investigations may require cooperation from the carrier, recipient, and customs authorities. The resolution will depend on the available evidence, carrier investigation, shipping agreement, and applicable law.

Any reshipment or additional shipping charges will be discussed with the customer before being incurred, except where the agreed terms or applicable law provide otherwise.

Order Changes and Cancellation Before Dispatch

Production changes or cancellation requests should be submitted in writing as early as possible. For custom-made apparel, changes may become difficult or costly once materials have been purchased, samples approved, branding applied, or production started.

The consequences of a change or cancellation depend on the confirmed order terms, work already completed, costs incurred, and applicable consumer or commercial law. Please refer to our Cancellation, Return and Refund Policy once that page is published.

Force Majeure and Events Outside Our Control

Severe weather, natural disasters, strikes, transport interruptions, government restrictions, emergencies, and similar events may affect production or delivery. Humex Apparel will communicate relevant information when reasonably possible and work toward an appropriate solution.

This section does not remove any rights that customers have under mandatory applicable law.

Customer Support

If you have questions about a shipment, please contact our team using the details below. Please include your order reference, destination country, and tracking number where applicable so the enquiry can be reviewed efficiently.

Chat on WhatsApp  |  Contact Our Team

Policy Updates

Humex Apparel may update this Shipping and Delivery Policy when business processes or applicable requirements change. The latest version will be published on this page with an updated effective date.

Customers are encouraged to review this policy before confirming an order so they understand the applicable shipping arrangements.

Related Policies

For more information about our business practices, please review the related pages below. Links are provided only for pages that are live.

• Privacy Policy
• Terms and Conditions
• Cookie Policy
• Cancellation, Return and Refund Policy
• Contact Us

This Shipping and Delivery Policy is provided for transparency. Transit time estimates in the shipping methods table are marked "Verify" and must be confirmed by Humex Apparel before publishing. All shipping charges, transit times, and customs responsibilities should reflect the actual order agreement and applicable law.